We use Canada Post for shipping all retail orders within Canada and to the United States. Shipping is free for orders over $71, with a flat rate charge of $8 for orders within BC and $11.00 for orders across the rest of Canada/ $8 to the US. *Flat rate or Free Shipping Exceptions include heavy liquid items including products like our alternative milks and chai concentrates. Discounted Canada Post shipping rates apply to these items.
All of our coffee is roasted to order Monday through Friday. Generally, the lead time is 1-4 business days from the day you place your order to fulfilment.
Once we’ve received your order, we’ll send a confirmation email to the address you provided. We’ll send you an update as soon as we’ve roasted, packaged, and prepared your order for shipping with Canada Post. In our experience, it usually takes between 4-6 business days to reach our customers’ homes — the perfect amount of time for the beans to rest!
Haven’t received any updates? It could have landed in your spam folder — oops! If not, email firstname.lastname@example.org with your name and order number, and we will be happy to help you.